If you forgot your password, please follow the steps below.

  1. Go to https://buyketosis.com/account
  2. Click on "Lost your password?"

  3. Enter your email address or username in the field provided and click on "Reset Password"

  4. You'll see the following message on your screen:

    Password reset email has been sent.
    A password reset email has been sent to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.

  5. Check your email. It may take up to 5 minutes to receive the password reset email. Be sure to check your junk/spam folder if you can't find it (and be sure to add 'kegenixstore.com' to your whitelist). Once you receive the email, open it up, and click on "Click here to reset your password"

    Email Subject: Your Password For BuyKetosis.com Has Been Reset!

  6. On the page that loads, enter your new password, then re-enter it to confirm.
    The password should be at least eight to twelve characters long. To make it stronger, use upper and lower case letters, numbers, and symbols like ! " ? $ % ^ & ).
    Then Click 'Save'

  7. If your new password was strong enough, and it matched both times you entered it, you will be redirected to the login screen with a message that says

    Your password has been reset successfully.

    Enter your email address or username, and your new password, then click "Login."

  8. And you're done!

If you experience any issues in attempting to reset your password or you cannot find the password reset email, please submit a ticket to support or email us directly at support@buyketosis.com and let us know. We will temporarily reset your password for you.